Refund policy
Return & Refund Policy for Laoban
At Laoban, we want to ensure you are completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand our terms and process.
Return Policy
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Return Window: Returns can be requested within 7 days from the date of delivery.
Exchange Policy
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Exchange Window: Exchanges can be requested within 7 days from the date of delivery.
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Fulfillment: Exchange requests are processed once the returned item reaches our warehouse (typically 8–10 days), and the replacement item is dispatched after quality verification.
Refund Policy & Process
All returned parcels undergo a quality check (QC) by our team upon reaching the warehouse, which takes 7–10 working days.
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Refund Method (All Orders): Refunds for both Prepaid and Cash on Delivery (COD) orders are issued strictly as store credit only. We do not offer monetary/cash refunds back to bank accounts or payment methods.
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Store Credit Usage: Once your returned item passes inspection, store credit will be issued to your account and can be redeemed on any future purchase.
Contact Us
For any queries or assistance regarding returns, exchanges, or store credit, please reach out via:
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Email: laobanwear@gmail.com